Intermediate Coordinator, Translation Services

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

24

Job Family:

Language Services

# of Open Positions:

1

Faculty/Service – Department:

Language Services

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

July 17, 2025

Applications must be received BEFORE:

July 28, 2025

Hours per week:

35

Salary Grade:

SSUO Grade 07

Salary Range:

$59,038.00 – $74,574.00

Position purpose

As part of the Office of Communications and Public Affairs team, co-ordinates all activities needed to provide language services, including following up on requests for translation, editing and proofreading, and assigning work according to priorities and available internal and external resources. Ensures that activities run smoothly and efficiently, following applicable processes and policies, while providing an exceptional client experience. Ensures section operations continue to run smoothly whenever the manager is absent or unavailable.

In this role your responsibilities will include:

• Operation co-ordination: Handles and follows up on a high volume of often urgent requests for language services. Independently determines the workflow steps required to handle often complex requests, ensuring that the process is as efficient and cost effective as possible. Assesses the extent of work and assigns tasks based on changing priorities and availability of internal and external resources. Proposes creative suggestions to allow Language Services to meet often tight deadlines. Analyzes and pre-translates documents using specialized software. Monitors expenses related to external services. Ensures compliance with various service agreements with faculties and vice-presidents’ offices.
• Client service: Acts as a contact person for clients, internal and external partners, the Language Services team and various parties at all levels university-wide. Determines if service requests are eligible under the applicable policies and justifies service refusal when necessary. Contacts clients to explain processes, recommend appropriate workflows according to needs, negotiates deadlines and obtains explanations. Recommends solutions for faster processing or cost reduction, as necessary.
• Communications: Serves as a liaison between the Language Services manager, team members, clients, experts and partners, to ensure efficient information sharing while maintaining confidentiality. Ensures that information about Language Services is accurate, clear, accessible and current.
• Technical support: Offers technical support to users of Language Services’ specialized computer systems and tools, including those assisting with translation. Troubleshoots for unexpected issues and implements creative solutions to ensure activities continue.
• Report production: Performs analyses and research, as well as compiling data, statistics and other information, to produce reports that support discussion, decision-making, special projects and various partners’ activities.
• Finances: Monitors expenditures related to contractual services and prepares estimates for services requested. Reconciles external providers’ invoices and co-ordinates fee collection under service agreements.

What you will bring:

• Post-secondary studies in translation or language, along with two years’ relevant experience or an equivalent combination of education and experience
• Bilingualism — English/French (spoken and written)
• Customer service experience
• Good computer skills, including in solving problems
• Advanced knowledge of Microsoft 365 products
• Knowledge of translation management and translation memory software (an asset)
• Ability to manage many requests and tight deadlines simultaneously
• Analytical skills to understand statistical, financial, web and other reports, to spot problems, inconsistencies, trends, etc.
• Excellent interpersonal and communication skills
• Strong organizational skills, with attention to detail
• Good research skills
• Work experience in a translation service, university or other complex organization (an asset)

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Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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