Lead Coordinator, Annual Campaign

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

N/A

Job Family:

Program Management

# of Open Positions:

1

Faculty/Service – Department:

Campagne annuelle coordination

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted:

juillet 03, 2025

Applications must be received BEFORE:

juillet 14, 2025

Hours per week:

35

Salary Grade:

SSUO Grade 09

Salary Range:

$72 437,00 – $91 502,00

University Advancement plays a pivotal role in fostering meaningful connections between the University and its alumni, donors, and partners. Our team is dedicated to advancing the University’s mission by securing philanthropic support, engaging with our vibrant alumni community, and building partnerships that drive innovation and excellence. Through strategic initiatives and collaborative efforts, we help shape the future of the University, ensuring that it continues to thrive as a leading institution of higher education and research. Together, we empower our students, faculty and researchers to make a lasting impact on the world.

Position Purpose

Under the supervision of the Senior Specialist, Annual Campaign, the Lead Coordinator, Annual Campaign is responsible for the daily operational activities of the University of Ottawa annual campaign solicitation programs. Ensures that the student call center portrays a professional image of the University externally while maximizing fundraising revenues.

In this role, you will:

Annual Campaign Programs:

• Coordinates, produces, and actualizes all the detailed operations for the annual campaign programs (direct mail, e-solicitation, and special appeals) and makes recommendations on operational procedures.
• Coordinates fundraising and promotional materials for all Annual Campaign programs (e.g. crowdfunding electronic solicitation, acknowledgment and solicitation letters, project work plans, solicitation forms, etc.) with internal and external suppliers.
• Coordinates all annual campaign solicitation activities. Maintains contact with external and internal stakeholders throughout the process to ensure accuracy, efficiencies and deadlines are respected.
• Produces and validates performance reports related to the results of the Annual Campaign on a weekly/monthly basis.
• In order for the Senior Specialist to assess the overall effectiveness of the Annual Campaign, the incumbent processes periodical reviews and analyzes reports. Make recommendations to improve processes and operations.
• Write procedure manuals to keep an accurate record of the processes related to the operations. Maintains reference material archives according to industry standards.
• Hires, trains, mentors and supervises a work-study student for fall / winter and spring / summer semesters.

University of Ottawa Call Center:

• Hires, trains, mentors, supervises and makes recommendations on performance improvements of part-time Student Team Leaders. The Student Team Leaders supervises student callers who provide support to the Annual Campaign team.
• Approves the weekly work schedule, establishes monthly financial priorities, reports challenges for immediate actions (e.g. reprimand, end of contract) of non-performers and documents all actions. Oversees the pay forms for the staff every semester.
• Manages the daily operations of the call center (identifies recurring challenges, analyzes and recommends changes, and implements corrective measures) with the objective to maximize financial revenues on a daily, weekly and annual basis.
• Responsible for the ongoing functionality of the Campus CALL software in the Call Center. Prepares the calling pool, analyzes the results, submits weekly reports, provides technical support and facilitates software support with external firm.
• Provides reports and recommendations on a quarterly basis to supervisor.

What you will bring:

• Undergraduate degree in Communication or Management or an acceptable combination of education and experience.
• Minimum of three (3) years’ experience in a similar role in a large organization (preferably in a fundraising or university environment).
• Proven communications skills in French and English (verbal and written).
• Ability to multi-task, adhere to tight deadlines in a fast-paced environment
• Strong communication, organizational and project management skills.
• Exceptional proofreading skills and attention to detail.
• Ability to set priorities and to use own initiative to accomplish tasks.
• Excellent interpersonal and analytical skills, tact, diplomacy, discretion, sound judgment.
• Excellent people skills and ability to interact with a variety of stakeholders, including external and internal (public, donors, volunteers, faculty and staff).
• Software and computer applications knowledge are essential.
• Knowledge of basic accounting principles and Canada Revenue Agency guidelines.

#Li-MP1

Key Competencies at uOttawa:

Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.

Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact [email protected] to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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