Student Service Desk Clerk

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

July 22, 2025 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Part-Time Contract Positions (Employee Group)

Job Function:

Working on the front line at the 24-hour Service Desk, you will provide service to the 2800 students living in residence. Duties will include, but are not limited to:

• Handling in-person and phone inquires about residence, Brock and the surrounding area
• Providing general information about residence and the Brock campus, as well as, services in the vicinity
• Assisting students’ in determining where they can get further assistance on campus
• Processing the residence mail and packages
• Accurately gathering details (sometimes involves checking the situation in person) and documenting maintenance concerns
• Recording and documenting details of interactions with students, Residence Life Staff, Campus Safety, and on-call resources
• Accurately recording and maintaining control of key and equipment sign outs and returns
• Accurately handling and accounting for petty cash and flex dollar transactions
• Working as a member of a larger team, ensuring continued and ongoing communication using both oral and written means
• With assistance from others, handling emergency calls and determining the need for an emergency responder for security or medical issues (911, fire, ambulance) and/or after hours call-in work to deal with maintenance concerns.
• Working at all 3 24/7 Service Desks as assigned (after student class schedules are taken into consideration, it could be any shift during the 24 hour period [including overnights] 7 days week)
• Adhering to expectations as outlined during training and in the Service Desk manual
• Performing other duties as assigned.

Qualifications:

• Excellent communication and customer service skills
• Must be able/available to work shift work, including evenings, nights, overnights and weekends
• Must be able/available to work holidays (Thanksgiving, December exams, both Reading Breaks, Easter, and April exams)
• Flexibility and adaptability to a high energy and a continually changing work environment
• Ability to work independently with minimal supervision using written policies and procedures to guide your work
• Knowledge of Brock University campus and residence buildings (living on campus) an asset
• Knowledge of building maintenance would be considered an asset
• Emergency or first aid training would be considered an asset.

Start Date: main duties to start August 17, 2025; however a couple positions are available early August.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact [email protected] if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

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